Shipping & Returns

Returns policy

All of our items are made by hand one by one with the utmost care.
At this time we cannot accept returns, unless the item is damaged. In that case please email us at info@lostlands.studio with pictures of the damaged item - within 3 days of receiving the item.

You may return the damaged item with your own shipping method and ship to:

Lost Lands
Attn: Exchanges/Returns
36 Vernon Avenue
Brooklyn, New York 11206
+1 347 268 1330

Please be sure to provide your name, order number, and email address when shipping.

Refunds and exchanges will be processed as soon as we receive and inspect the items. Please allow 7-10 days for the exchange or refund to process. We hold the right to deny exchanges or refunds if the merchandise returned does not meet our return policy requirements.

The customer will be responsible for the return shipping fees, if you use our shipping label, we will deduct the shipping fees from the refund amount. 

All sales are final.

Please contact us for assistance or inquiries at hello@lostlands.studio

 

Shipping Policy

Orders are shipped from New York City within 2-3 days of being placed. Monday through Friday, excluding holidays. Orders received on weekends will be processed within 2 business days afterwards. 

Currently, Lost Lands is only able to offer domestic shipping and unable to fulfill orders for international customers.